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Privacy Policy

Effective Date: July 30, 2026
Company: Metanoia Construction Inc.
Contact: info@metanoiaconstruction.com | (630) 999-4281

Our Commitment to Your Privacy

Metanoia Construction Inc. is a family-run, painting and remodeling company based in Batavia, Illinois, serving the Tri-Cities and Fox Valley. This policy explains what information we collect, how we use it, who we share it with, and the choices you have. We collect what we need to quote and deliver your project, and nothing beyond that.

1. Information We Collect

1.1 Information You Provide

  • Your name, email address, phone number, and mailing address.
  • The address and details of the property where work will be performed.
  • Project details you share with us, such as the rooms in scope, your timeline, your investment range, whether you own the home, and any notes or photos you send.
  • Payment information, handled by our payment provider. We do not store full card numbers.
  • Your project history, selections, and correspondence with our team.

1.2 Information Collected Automatically

  • IP address, device and browser type, and the pages you view on our website.
  • Cookies and similar technologies used for site analytics and advertising measurement.
  • Form submissions and walkthrough scheduling records.

1.3 Information From Third Parties

We may receive information from services you use to reach us, including our scheduling tools, our financing partner, and review platforms such as Google.

2. How We Use Your Information

  • Prepare your quote, schedule your walkthrough, and carry out the work at your property.
  • Process payments and manage your project.
  • Communicate with you about your schedule, your selections, and your workmanship guarantee.
  • Send offers, seasonal reminders, and project updates. You can opt out at any time.
  • Improve our website, our process, and the quality of our work.
  • Meet our legal, tax, and insurance obligations, and resolve disputes.

3. How We Share Your Information

We do not sell your personal information. We share it only in the following ways:

  • Our crew. Your project is carried out by our own in-house team, who receive only what they need to complete the work.
  • Licensed trades. Where code requires a licensed trade, such as electrical or plumbing work inside a remodel, we share only the information needed to perform it.
  • Payment processors. To take payment securely.
  • Financing partner. If you apply for financing, your application is shared with the third-party lender. Approval, rate, and term are decided by the lender under their own privacy policy.
  • Business tools. The scheduling, CRM, email, and analytics providers we use to run the company.
  • Legal requirements. Where required by law, subpoena, or a government authority.
  • Business transfers. In a merger, acquisition, or sale of company assets.

4. Data Retention

We keep customer information for as long as we need it to deliver your project, stand behind our workmanship guarantee, and meet legal and tax obligations. In most cases that is no longer than seven years after your final invoice, unless the law requires us to keep it longer.

5. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.
  • Ask us to correct information that is inaccurate.
  • Ask us to delete your information, subject to records we are legally required to keep.
  • Opt out of marketing at any time by replying to any message or using the unsubscribe link in our emails.

To make a request, email info@metanoiaconstruction.com or write to us at the address below. We may need to verify your identity before we act on it.

6. Data Security

We use reasonable safeguards, including encrypted transmission of website forms, secure third-party payment processing, and limiting internal access to customer records to the people who need it. No method of transmission or storage is completely secure, so please contact us right away if you believe your information has been misused.

7. Cookies and Tracking

Our website uses cookies for basic functionality, analytics, and advertising measurement. Non-essential cookies are switched off until you choose to allow them, and you can change your browser settings at any time. Blocking cookies may affect how parts of the site work.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, contact us and we will remove it.

9. State Privacy Rights

Residents of states with comprehensive privacy laws, including California, Colorado, Virginia, and others, may have additional rights, such as the right to know what information is collected about them and to opt out of certain sharing. Contact us to exercise those rights and we will confirm what applies to you.

10. Changes to This Policy

We may update this policy from time to time. The current version is always posted on our website with a revised effective date. If you keep using our services after an update is posted, that counts as accepting the updated policy.

11. Contact Us

Metanoia Construction Inc.
1921 W Wilson St A
Batavia, IL 60510
Phone: (630) 999-4281
Email: info@metanoiaconstruction.com

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